Resolving Conflict Effectively 101 (018466)

Overview

Delivery method

Virtual classroom

Duration

6 hours (2 parts on 2 days)

Audience

Employees

Description

Please note that this is a 2-day course

English session - Wednesday, December 10 & Thursday, December 11, 2025. 12h30-15h30

This workshop aims to enhance the legal and professional capacities of employees and managers of the Department of Justice Canada by providing them with foundational information on conflict theory and management.

This will be accomplished through a variety of teaching techniques designed to enhance skills development and reflective learning, such as short lectures, presentations, exercises, discussions and role plays.

To simulate a classroom experience, this course is centred around participant engagement and group work. To ensure that facilitators can organize breakout rooms with the correct number of participants and the group can fully benefit from these activities, we ask that you create space in your schedule to remain present for the entire session. If you need to step away from the session briefly, please advise the training facilitator at the beginning of the session.

Learning objectives:

By the end of this learning activity, participants will be able to:

• Understand Informal Conflict Management at Justice
• Understand interest-based conflict management options and their relation to rights-based processed
• Develop, enhance and practice skills in active listening and communication
• Develop skills that will assist participants to become effective in preventing and managing conflict in the workplace.

Presented by: Informal Conflict Management System (ICMS) in collaboration with the Centre of Expertise for Learning and Professional Development (CoELPD).

Available Upon Request: To request a session, please contact ICMS (ICMS-SGIC@justice.gc.ca)

Facilitators:

• Amanda Vistman, Senior Conflict Management Practitioner, Informal Conflict Management System (ICMS)
• John Azzi, Acting Conflict Management Practitioner, Informal Conflict Management System (ICMS)
• Nadia Durelle Daigle, Senior Conflict Management Practitioner, Informal Conflict Management System (ICMS)

Available Upon Request: To request a session, please contact ICMS (ICMS-SCIG@justice.gc.ca)”

Registration deadline : 5 working days prior to the course date.

Cost: Free (subject to Training Cancellation Policy)

For more information: Contact the Centre of Expertise for Learning and Professional Development.

Participants are responsible for adding their training activities to their Outlook calendars.

Accreditation by Law Societies:

For information about the continuing professional development (CPD) hours for this course, please consult the 2025 Accreditation Summary.

Click here for the 2024 Accreditation Summary.

Click here for the 2023 Accreditation Summary.

If you have questions concerning the accreditation, please contact our accreditation team by email (Accreditations@justice.gc.ca).

Please note that this is a 2-day course