Minding Difficult Conversations (016532)

Overview

Delivery method

Virtual classroom

Duration

6 hours (2 parts on 2 days)

Audience

Employees

Description

• 2-day French session - May 12 & 13, 2026 (12:30pm to 3:30pm ET)
• 2-day English session - May 27 & 28, 2026 (12:30pm to 3:30pm ET)
• 2-day French session - February 2 & 3, 2027 (12:30pm to 3:30pm ET)
• 2-day English session - February 10 & 11, 2027 (12:30pm to 3:30pm ET)

*Please note that this course is open to Justice Canada employees only.

This workshop aims to enhance the legal and professional capacities of employees and managers of the Department of Justice Canada by building confidence in having conversations on difficult topics with employees, or colleagues in such a way as to preserve the relationship, and increase the level of trust and collaboration between them.

The Workshop will provide participants with practical tools to address barriers to effective conversations, as well as opportunities to put the tools into practice, using role-playing and group exercises.

To simulate a classroom experience, this course is centred around participant engagement and group work. To ensure that facilitators can organize breakout rooms with the correct number of participants and the group can fully benefit from these activities, we ask that you create space in your schedule to remain present for the entire session. If you need to step away from the session briefly, please advise the training facilitator at the beginning of the session.

Learning Objectives:

Participants must attend at least 80% of each day of the learning activity to receive a Completed status for this course, as full participation is essential to achieving the learning objectives.

Upon completion of this learning activity, participants will be able to:

• Identify common and personal triggers and beliefs around conversations that can be difficult;
• Effectively engage in conversations;
• Integrate principles from the field of behavioural neuroscience to better understand how the brain works and why conversations can be difficult; and
• Apply that same knowledge in order to have collaborative conversations.

Client: The Informal Conflict Management System (ICMS) Team in collaboration with the Centre of Expertise for Learning and Professional Development (CoELPD).

Registration deadline: 5 working days prior to the course date.

Participants are responsible for adding their training activities to their Outlook calendars.

Cancelling your registration: Simply log into your JUScampus account and select "Unregister" from this event page.

Accommodation Measures: The Department of Justice is committed to an inclusive, barrier-free learning environment. If you need workplace accommodations to fully participate in this training, contact your manager or the Centre for Workplace Access-Ability, Health and Wellness (CWAHW). Please note, the CWAHW requires at least 72 hours to respond.

Please contact the Centre of Expertise for Centre of Expertise for Learning and Professional Development (CoELPD):

• For training material, at least 5 business days before the training session if needed in advance.
• To flag any other requests or accommodations needs, at least 10 business days before the training session.
• For more information or if you have any issues with this course.

Accreditation by Law Societies:

For information about the continuing professional development (CPD) hours for this course, please consult the 2026 Accreditation Summary.

Click here for the 2025 Accreditation Summary.

If you have questions concerning the accreditation process, please contact our accreditation team by email (Accreditations@justice.gc.ca).