Minding Difficult Conversations (016532)

Overview

Delivery method

Virtual classroom

Duration

6 hours (2 parts on 2 days)

Audience

Employees

Description

Please note that this is a 2-day course

French session- Wednesday, May 7 & Thursday, May 8, 2025 – 12h30 – 15h30

English session - Tuesday, May 27 & Wednesday, May 28, 2025. 12h30-15h30

French session - Tuesday, October 7 & Wednesday, October 8, 2025- 12h30- 15h30

English session - Wednesday, October 22 & Thursday, October 23, 2025 – 12h30 – 15h30

French session - Wednesday, February 4 & Thursday, February 5, 2026- 12h30- 15h30

English session - Tuesday, February 17 & Wednesday, February 18, 2026. 12h30-15h30

This workshop aims to enhance the legal and professional capacities of employees and managers of the Department of Justice Canada by building confidence in having conversations on difficult topics with employees, or colleagues in such a way as to preserve the relationship, and increase the level of trust and collaboration between them.

The Workshop will provide participants with practical tools to address barriers to effective conversations, as well as opportunities to put the tools into practice, using role-playing and group exercises.

To simulate a classroom experience, this course is centred around participant engagement and group work. To ensure that facilitators can organize breakout rooms with the correct number of participants and the group can fully benefit from these activities, we ask that you create space in your schedule to remain present for the entire session. If you need to step away from the session briefly, please advise the training facilitator at the beginning of the session.

Learning Objectives:

At the end of the workshop, participants will be able to:

• Identify common and personal triggers and beliefs around conversations that can be difficult;
• Effectively engage in conversations;
• Integrate principles from the field of behavioural neuroscience to better understand how the brain works and why conversations can be difficult; and
• Apply that same knowledge in order to have collaborative conversations.

Presented by: the Informal Conflict Management System (ICMS) Team in collaboration with the Centre of Expertise for Learning and Professional Development (CoELPD).

Available Upon Request: To request a session, please contact ICMS (ICMS-SGIC@justice.gc.ca)

Facilitators:

• Amanda Vistman, Senior Conflicts Management Practitioner, Informal Conflict Management System (ICMS)
• John Azzi, Conflict Management Practitioner, Informal Conflict Management System (ICMS), Ombud and Informal Resolution Services Office (OIRSO)
• Nadia Durelle Daigle, Senior Conflict Management Practitioner, Informal Conflict Management System (ICMS)

Registration deadline : 5 working days prior to the course date.

Cost: Free (subject to Training Cancellation Policy)

For more information: Contact the Centre of Expertise for Learning and Professional Development.

Participants are responsible for adding their training activities to their Outlook calendars.

Accreditation by Law Societies:

For information about the continuing professional development (CPD) hours for this course, please consult the 2025 Accreditation Summary.

Click here for the 2024 Accreditation Summary.

Click here for the 2023 Accreditation Summary.

If you have questions, please contact the accreditation team by email (Accreditations@justice.gc.ca).