Overview

Delivery method

Virtual classroom

Duration

7 hours (2 parts on two days)

Audience

Employees

Description

Please note that this is a 2-day course

English session- Wednesday, February 26 & Thursday, February 27, 2025 – 12h30 – 16h00

French session- Wednesday, September 17 & Thursday, September 18, 2024. 12h30-16h00

English session- Tuesday, September 23 & Wednesday, Septembre 24, 2025- 12h30- 16h00

English session- Wednesday, February 25 & Thursday, February 26, 2026 – 12h30 – 16h00 

Providing feedback on the work or behaviour of others can be one of the most difficult tasks that we may perform as individuals, colleagues, supervisors or managers. When feedback is effective, it can build trust, enhance relationships, improve productivity and support the key values of the Department's Code of Conduct.

This course will focus on improving the effectiveness of your feedback by showing you the necessary strategies and tools to do so. Through a combination of theory and group exercises, you will have the opportunity to practice your learnings in a variety of situations.

To simulate a classroom experience, this course is centred around participant engagement and group work. To ensure that facilitators can organize breakout rooms with the correct number of participants and the group can fully benefit from these activities, we ask that you create space in your schedule to remain present for the entire session. If you need to step away from the session briefly, please advise the training facilitator at the beginning of the session.

Learning objectives:

Upon completion of this leaning activity, participants will be able to:

• Explain the value of effective feedback
• List the characteristics of effective feedback
• Apply tips for both giving and receiving feedback
• Practice active listening
• Use the recommended Model for giving and receiving feedback
• Determine opportunities for providing effective feedback
• Prepare and plan for effective feedback interactions

Presented by: Informal Conflict Management System (ICMS) Team in collaboration with The Centre of Expertise for Learning and Professional Development (CoELPD).

Available Upon Request: To request a session, please contact ICMS (ICMS-SGIC@justice.gc.ca)

Facilitators:

• Amanda Vistman, Senior Conflict Management Practitioner, Informal Conflict Management System (ICMS)
• John Azzi, Acting Conflict Management Practitioner, Informal Conflict Management System (ICMS)
• Nadia Durelle Daigle, Senior Conflict Management Practitioner, Informal Conflict Management System (ICMS)

Available Upon Request: To request a session, please contact ICMS (ICMS-SCIG@justice.gc.ca)

Registration deadline : 5 working days prior to the course date.

Cost: Free (subject to Training Cancellation Policy)

For more information: Contact the Centre of Expertise for Learning and Professional Development.

Participants are responsible for adding their training activities to their Outlook calendars.

Accreditation by Law Societies:

For information about the continuing professional development (CPD) hours for this course, please consult the 2025 Accreditation Summary.

Click here for the 2024 Accreditation Summary.

Click here for the 2023 Accreditation Summary.

If you have questions, please contact the accreditation team by email (Accreditations@justice.gc.ca).