Giving and Receiving Effective Feedback (011260)

Overview

Delivery method

Virtual classroom

Duration

7 hours (2 parts on two days)

Audience

Employees

Description

Dates and times for sessions taking place over multiple days:

• 2-day English session - February 25 & 26, 2026 (12:30pm to 4:00pm ET) 
• 2-day French session - September 23 & 24, 2026 (12:30pm to 4:00pm ET)
• 2-day English session - October 6 & 7, 2026 (12:30pm to 4:00pm ET)
• 2-day English session - February 23 & 24, 2027 (12:30pm to 4:00pm ET)

*Please note that this course is open to Justice Canada employees only. 

Providing feedback on the work or behaviour of others can be one of the most difficult tasks that we may perform as individuals, colleagues, supervisors or managers. When feedback is effective, it can build trust, enhance relationships, improve productivity and support the key values of the Department's Code of Conduct.

This course will focus on improving the effectiveness of your feedback by showing you the necessary strategies and tools to do so. Through a combination of theory and group exercises, you will have the opportunity to practice your learnings in a variety of situations.

To simulate a classroom experience, this course is centred around participant engagement and group work. To ensure that facilitators can organize breakout rooms with the correct number of participants and the group can fully benefit from these activities, we ask that you create space in your schedule to remain present for the entire session. If you need to step away from the session briefly, please advise the training facilitator at the beginning of the session.

Learning objectives:

Participants must attend at least 80% of each day of the learning activity to receive a Completed status for this course, as full participation is essential to achieving the learning objectives.

Upon completion of this learning activity, participants will be able to:

• Explain the value of effective feedback
• List the characteristics of effective feedback
• Apply tips for both giving and receiving feedback
• Practice active listening
• Use the recommended Model for giving and receiving feedback
• Determine opportunities for providing effective feedback
• Prepare and plan for effective feedback interactions

Client: Informal Conflict Management System (ICMS) Team in collaboration with The Centre of Expertise for Learning and Professional Development (CoELPD).

Registration deadline : 5 working days prior to the course date.

Participants are responsible for adding their training activities to their Outlook calendars.

Cancelling your registration: Simply log into your JUScampus account and select "Unregister" from this event page.

Accommodation Measures: The Department of Justice is committed to an inclusive, barrier-free learning environment. If you need workplace accommodations to fully participate in this training, contact your manager or the Centre for Workplace Access-Ability, Health and Wellness (CWAHW). Please note, the CWAHW requires at least 72 hours to respond.

Please contact the Centre of Expertise for Learning and Professional Development (CoELPD):

• For training material, at least 5 business days before the training session if needed in advance.
• To flag any other requests or accommodations needs, at least 10 business days before the training session.
• For more information or if you have any issues with this course.

Accreditation by Law Societies:

For information about the continuing professional development (CPD) hours for this course, please consult the 2026 Accreditation Summary.

Click here for the 2025 Accreditation Summary.

If you have questions concerning the accreditation process, please contact our accreditation team by email (Accreditations@justice.gc.ca).